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Industry 06 Oct 2026 · 7 min read

iVisa Merged into HelloGov: What OTAs and Airlines Should Watch in the Partner-Network Push

iVisa and HelloGov closed a July 2026 merger under the HelloGov brand and are building a global partner network. What OTAs and airlines should watch on coverage, white-label, and distribution.

Two flat document cards overlapping into one stack, with a thin green line to a small airport gate
One brand, a wider partner surface. Illustration: SimpleVisa

In July 2026, HelloGov AI, Inc. and Document Advisor, Inc. (iVisa) completed a merger and now operate under the HelloGov brand. Company materials frame it as a combined consumer passport-and-visa platform, and leadership has been explicit about growing a global commercial partner network: airports, pre-check apps, passport-photo channels, retailers, and travel brands.

This post is a factual ops briefing for OTAs, airlines, and travel tech. It is not legal advice. Claims below are labelled confirmed (primary company pages) or reported (trade and contributor coverage that cites the companies).

Confirmed (primary sources)

From iVisa’s merger announcement and HelloGov’s merger page.

Fact Source strength
Merger closed 1 July 2026. The combined company operates as HelloGov. Company announcement (iVisa news; HelloGov page)
Legal entities named: HelloGov AI, Inc. and Document Advisor, Inc. (iVisa). iVisa news
iVisa side: visa and travel-authorisation services across 100+ destinations. The company says it has operated since 2013. iVisa news; HelloGov merger page
HelloGov side: AI-assisted U.S. passport services, specialist review, and a courier marketplace of hand-carry couriers registered with the U.S. Department of State. HelloGov also states it is not a government agency. iVisa news; HelloGov pages
Stated synergy: one trip-document stack, U.S. channel partnerships, and shared tech, compliance, and AI review across a broader document set. iVisa news
The company expects to process more than 1.5 million passport and visa applications per year. Company claim (iVisa news; repeated on HelloGov and in secondary coverage). Not independently audited here.
Partner-network ambition: put applications “where people are already thinking about applying” (airport, pre-check app, passport photo) and expand that model globally. Sergio Merino (iVisa co-founder), quoted on iVisa news and mirrored on the HelloGov merger page
Planned expansion beyond passports and visas: business formation is already called out. Vehicle tag and title is described as “later this year” (2026). iVisa news; HelloGov product pages
Company language, not a ranking

“World’s largest AI-powered consumer passport and visa platform” is marketing language from the companies. It is not a third-party ranking we verified.

Partner and white-label surface

HelloGov’s Enterprise Partnerships page positions the B2B offer as follows.

Retail, travel, and digital brands offering passports, visas, and other government documents under their own brand.
HelloGov handling compliance and backend. Partners handling marketing and customer acquisition.
Deployment: a fully hosted, co-branded checkout at partner.hellogov.com, marketed as live in days, and white-label steps carrying the partner brand.
Named examples on that page: Iberia (travel documents for flyers), Staples (passport-photo workflows plus a digital application), and CLEAR (passports; the page cites “over 41 million verified users”).

Visa catalogue language on the same page: tourist visas across 100+ destinations, “built on thirteen years of iVisa application data.”

We did not treat older HelloGov “partner with us” commission figures as current. The historic partner recruitment URL returned a 404 on 6 October 2026, so this note states no revenue-share term.

Reported

Label these as reported. They are not SimpleVisa fact-checks.

HQ in Brickell, Miami under the HelloGov brand. Miami Herald contributor piece (published around 29–30 September 2026). The site notes contributor content, not staff newsroom reporting.
Adam Boalt and David Perez as co-CEOs of the combined company. Inverse (24 September 2026) and the Miami Herald contributor piece. HelloGov’s team and mission pages also list both as Co-CEOs.
A combined platform available in 14 languages and able to manage 140+ travel-document types. Miami Herald contributor, citing the company.
Inverse (a BDG contributor note says editorial staff were “not involved”) emphasises an AI assistant plus human specialist review before government submission. That aligns with company messaging and is still company-sourced.

iVisa’s own news article carries NewsArticle schema with datePublished 2026-08-20 (UTC). Trade and contributor amplification clustered later in September. For SimpleVisa, this is an industry briefing, not a same-day government-rule news hit.

What it means for travel sellers

1. Destination and product coverage. The combined story is U.S. passport fulfilment plus a global visa and ETA catalogue. It is not a new government programme. For OTAs and airlines evaluating vendors, ask how passport SKUs and visa or ETA SKUs share status, refunds, and support SLAs, especially if a passenger needs both for one itinerary. Company materials stress a single trip-document funnel. An RFP should test that claim end to end.

2. White-label vs API. HelloGov’s public partner pitch is a hosted, co-branded white-label: fast attach, partner brand, vendor-run compliance. That sits in the same shopping basket as other white-label visa processors. On the public pages we reviewed, it does not spell out a carrier-grade fulfilment API (eligibility write path, idempotent submit, webhooks into a PSS or CRM). When you compare vendors, separate the questions below.

Question Why it matters
Hosted apply URL or co-brand, versus a native API? Time to attach, versus UX and data ownership
Who is merchant of record? Refunds, chargebacks, and fee display
Status contract back into your systems? Agent desktop and manage-my-booking “where is my visa?” load
Passport and visa in one partner contract? Support and failure modes across document types

Use our decision guides when you run that comparison: API vs white-label and eVisa API for OTAs and airlines.

3. Distribution footprint. The partner-network language targets where intent already exists: airport, pre-check, photo retail, the airline journey, and large digital-identity brands. For OTAs, that means more ancillary competitors at adjacent touchpoints (CLEAR, airport retail, photo chains) as well as other OTAs. For airlines, a co-branded passport or visa attach on manage-my-booking or partner sites is a familiar pattern. Stress-test brand control, data residency, and who owns the refused-application conversation.

4. Scope beyond travel. Business formation and tag-and-title are on the HelloGov roadmap. That is useful context for long-term vendor lock-in and brand strategy. Travel teams should keep the RFP scoped to travel-document eligibility, apply, pay, and status.

OTA and airline checklist

01

Re-map the competitor set. The iVisa consumer brand may continue in market, but the corporate and partner surface is HelloGov. Update vendor trackers and legal-entity fields.

02

Ask for the integration model in writing. Hosted white-label only, API, or hybrid. Demo the refuse and action-required path, as well as the happy path.

03

Probe passport and visa together if you sell U.S.-outbound heavy corridors. Otherwise treat passport SKUs as optional.

04

Keep marketing volume claims out of the business case until you have your own corridor maths. That includes 1.5 million applications, “largest,” and 140 document types.

05

Keep government sources as the source of truth for rules. Any partner is a usability and fulfilment layer. Governments still decide.

If your partnerships or product team is refreshing the visa ancillary shortlist after this consolidation, we can walk through API versus white-label against your top corridors. Start from the API vs white-label guide or request a readiness call when you have corridors and a target go-live.

Further reading: eVisa API for OTAs and airlines and Merchant of record, explained for travel teams.

Industry briefing for travel businesses. Not legal advice. HelloGov and iVisa are private companies. They are not government agencies. Governments issue passports, visas, and entry decisions. Volume and “largest” claims above are the companies’ own statements unless noted otherwise.

Sources

iVisa news, merger completion verified 6 Oct 2026 · HelloGov merger page verified 6 Oct 2026 · HelloGov Enterprise Partnerships verified 6 Oct 2026 · HelloGov team verified 6 Oct 2026 · HelloGov mission verified 6 Oct 2026 · Miami Herald contributor (reported) verified 6 Oct 2026 · Inverse (reported) verified 6 Oct 2026

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